Muhammad Kumail Syed

Cloud, Modern Workplace & DevOps Infrastructure

I'm

About Me

I turn complex IT environments into secure, scalable systems that are easier to manage and easier for people to work with. Over the last 10+ years, I have built my career across banking, insurance, ISP, managed IT services, and digital transformation roles where the stakes are high and downtime is not an option.

My work sits at the intersection of Microsoft 365, Azure, endpoint management, identity, migration, automation, and DevOps infrastructure. I have led hybrid Active Directory to Entra ID migrations, Apple Business Manager plus Intune rollouts, BitTitan cloud migrations, Teams Phone implementations, Power Platform solutions, and containerized infrastructure deployments for both internal teams and client environments.

I hold four Microsoft certifications: MS-102, MS-700, AZ-104, and PL-400. That mix reflects how I work in real projects: part architect, part administrator, part automation builder, and part delivery lead. I can move from strategy and stakeholder conversations into hands-on implementation without losing momentum.

Since relocating from Karachi to Calgary in 2022, I have continued pushing deeper into modern workplace and cloud transformation work. Today at Shing Digital, I support multiple enterprise clients across Microsoft 365, modern endpoint management, migration, backup, virtualization, and DevOps-aligned infrastructure projects.

10+ Years Experience
4 Certifications
5+ Industries
7 Employers
2 Countries

A Bit About the Person Behind the Screen

I've always had a curious mind and an active spirit. Beyond technology, I'm passionate about traveling, photography, and staying fit at the gym. I enjoy competitive sports like cricket, badminton, and soccer, as well as online gaming.

Driven by a desire for greater professional growth, I made the bold decision to relocate to Canada in July 2022. Since arriving in Calgary, I've grown from a Power Platform-focused role into a Senior IT Project Analyst leading cloud transformations, identity modernization, modern endpoint deployments, and DevOps infrastructure initiatives for enterprise clients across Alberta. Every challenge has stretched my range, and that is exactly what keeps me motivated.

  • Current Employer:Shing Digital (Calgary, AB)
  • Website:www.kumail.co
  • Phone:+1(825)-816-2005
  • City:Calgary,Alberta
  • City:Calgary, Alberta
  • Age: 35
  • Degree: Bachelor of Engineering in Computer Engineering
  • Email:kumail_naqvi5@hotmail.com
  • Freelance/Contracting:Available

Technical Skills:

Endpoint & Cloud Management Microsoft Intune Windows Autopilot Apple Business Manager (ABM) Entra ID / Azure AD Azure Virtual Desktop (AVD) Windows 365 Microsoft 365 Admin Azure Administration (AZ-104) BitTitan Migrations SCCM / Datto RMM
Microsoft Power Platform Power Apps (Canvas & Model-Driven) Power Automate Power BI Power Virtual Agents SharePoint Online Dataverse Exchange Online
Infrastructure & Networking Active Directory (2012-2025) Active Directory (2012-Present) Azure AD Connect / Hybrid AD Exchange Server (On-Prem) Cisco Meraki Palo Alto Firewalls VPN / VLAN / DHCP / DNS MS Teams Phone System MFA / SSPR / Conditional Access
Containers, DevOps & IaC Docker Kubernetes Docker Compose Ansible Terraform PowerShell Scripting Python (Django)
Virtualization VMware vSphere / vCenter 8.x VMware ESXi Hyper-V Azure Virtual Desktop Datto BCDR
Development HTML / CSS JavaScript TypeScript Bootstrap Tailwind CSS UX / UI Design
Databases & ITSM Oracle 10g MS SQL MariaDB MongoDB ConnectWise / Kaseya Autotask ManageEngine ServiceDesk Jira / Confluence
Additional Platforms Workspace ONE Okta Google Workspace Slack CMD
Modern Workplace

Microsoft 365 administration at scale

Managing Intune, Exchange Online, Teams, licensing, device compliance, Windows 365, and Azure Virtual Desktop for environments that need reliability, governance, and user-friendly operations.

Identity & Security

Hybrid identity modernization

Designing Entra ID and hybrid AD solutions with Conditional Access, MFA, SSPR, and device posture controls so organizations can modernize securely without disrupting business.

Migration

Cloud moves with clean execution

Leading BitTitan migrations for OneDrive, SharePoint Online, Exchange, and file servers with structured cutovers, permission mapping, governance, and post-migration stability in mind.

Automation & DevOps

Operational improvement through scripting

Using PowerShell, Ansible, Docker, Kubernetes, and Power Automate to reduce manual effort, standardize environments, and support repeatable infrastructure delivery.

Hands-on Experience

I have extensive hands-on experience with different tools and technologies and am always open to learning and working with new ones.

Microsoft Azure 90%
System Administration 100%
Microsoft Power Platform80%
Ticketing System Management 80%
HTML 100%
CSS 90%
JavaScript 75%
Database Management(Oracle, MariaDB,MongoDB,MS
Database Management (Oracle, MariaDB, MongoDB, MS SQL) 65%
Python 65%
Microsoft Active Directory 85%
Computer and server hardware diagnostics and support 95%
DevOps (Docker, Kubernetes, Ansible, Terraform)75%
Microsoft Exchange Server 85%
VMware virtualization, EXSI,Vsphere Administration 75% ESXi, vSphere Administration 75%
Multimedia tools(Adobe Photoshop,Corel Paintshop, Camtasia, adobe premiere pro) 55%

Featured Project Highlights

These are the kinds of engagements I enjoy most: work that improves security, simplifies operations, and leaves teams with a cleaner, more manageable environment than they started with.

Identity Transformation

Hybrid Active Directory to Entra ID Migration

Led a full on-premises AD to cloud identity migration for a mid-size client, including Azure AD Connect synchronization, Conditional Access, MFA rollout, and Self-Service Password Reset.

  • Zero production downtime during migration
  • Improved security posture and sign-in experience
  • Established a cleaner foundation for future Microsoft 365 management
Endpoint Management

Apple Business Manager and Intune Zero-Touch Rollout

Architected ABM plus Intune integration to automate macOS and iOS enrollment, application deployment, compliance profiles, and access controls across a multi-tenant device fleet.

  • Delivered true zero-touch onboarding for Apple devices
  • Standardized configuration and compliance policies
  • Reduced hands-on provisioning effort for support teams
Cloud Migration

File Server to SharePoint Online Consolidation

Planned and executed structured content migration using BitTitan, reshaping permissions, modernizing document libraries, and applying governance and retention practices after cutover.

  • Moved legacy file data into modern collaboration tooling
  • Improved permission structure and document access control
  • Set up cleaner long-term administration and compliance practices
Infrastructure & DevOps

Containerized Internal Tooling and Sandbox Environments

Deployed and managed Docker and Kubernetes workloads backed by Ansible-driven configuration practices to support repeatable infrastructure for internal tooling and client sandbox environments.

  • Standardized server baselines with automation
  • Supported faster provisioning for testing and delivery
  • Bridged classic infrastructure operations with DevOps practices

Resume

Results-driven Senior IT Project Analyst with 10+ years of experience architecting and delivering enterprise IT solutions across Microsoft 365, Azure, hybrid Active Directory, and containerized infrastructure environments. Deep expertise in modern endpoint management, cloud migrations, Power Platform delivery, and infrastructure automation, with a track record of turning complex technical requirements into secure and scalable business outcomes.

Summary

Muhammad Kumail Syed

Senior IT Project Analyst with 10+ years of enterprise experience across cloud infrastructure, modern endpoint management, Power Platform, and DevOps. Delivering digital transformation for MSP and enterprise clients across Calgary.

  • Saddlebrook Point NE, Calgary, AB, Canada
  • +1 (825)-816-2005
  • kumail_naqvi5@hotmail.com
  • www.kumail.co

Education

Bachelor of Engineering in Computer Engineering

2009 - 2013

Sir Syed University of Engineering and Technology

Formal training across both hardware and software systems, providing the foundation for a career spanning infrastructure, cloud, automation, and application support.


Professional Experience

Senior IT Project Analyst

October 2024 - Present

Shing Digital, Calgary, AB · Hybrid

  • Manage and administer the full Microsoft 365 ecosystem (Intune, M365 Admin Center, Exchange Online, and Teams) for multiple enterprise clients, ensuring uptime, security compliance, and licensing optimization.
  • Lead end-to-end Apple Business Manager (ABM) integration with Intune, enabling zero-touch macOS/iOS enrollment and automated policy deployment across multi-tenant client device fleets.
  • Design and enforce device compliance policies, conditional access rules, and configuration profiles via Microsoft Intune and Entra ID, standardizing security posture across all managed endpoints.
  • Architect and maintain Azure Virtual Desktop (AVD) and Windows 365 environments, covering image management, user provisioning, and ongoing performance tuning.
  • Lead on-premises Active Directory to cloud migration projects, implementing hybrid identity with Azure AD Connect and Entra ID, including MFA enforcement and Self-Service Password Reset (SSPR) rollouts, with zero production downtime.
  • Execute BitTitan migrations for OneDrive, SharePoint Online, and Exchange mailboxes, ensuring data integrity, minimal downtime, and clean permission mapping post-migration.
  • Deliver file server and legacy SharePoint-to-SharePoint Online migrations, implementing modern governance, automated library sync, and retention/compliance policies.
  • Design Power Automate flows to automate client workflows including approval routing, ticketing integrations, and scheduled reporting, reducing manual effort and improving response times.
  • Maintain VMware ESXi and Hyper-V environments: VM provisioning, snapshot management, and host-level troubleshooting for production workloads.
  • Administer Datto BCDR solutions; conduct scheduled backup validation and DR simulations to ensure RTO/RPO targets are consistently met.
  • Deploy and manage containerized workloads using Docker and Kubernetes, supporting internal tooling and client sandbox environments as part of an IaaS-aligned infrastructure strategy.


IT Project Specialist & Power Platform Developer

July 2022 - October 2024

Ezanias Ltd, Calgary, AB · Hybrid

  • Served as lead architect for Microsoft Power Platform solutions: Canvas and Model-Driven Power Apps, Power Automate workflows, and Power BI dashboards, modernizing core business processes for clients across multiple industries.
  • Administered Active Directory, Azure AD, Microsoft 365, and on-premises Exchange Server for multiple client tenants, managing full identity lifecycle, licensing, and security policies.
  • Designed and deployed Microsoft Teams Phone System call flows, auto-attendants, and call queues for clients migrating from legacy PBX systems.
  • Managed Cisco Meraki switching/wireless and Palo Alto firewall configurations, including VPN setup, VLAN segmentation, and perimeter security policy enforcement.
  • Defined business requirements, created technical specifications, and delivered bespoke Power Platform solutions aligned to client operational objectives.
  • Coordinated new client onboarding; liaised with outgoing IT providers, audited existing environments, and standardized infrastructure to reduce support overhead.
  • Utilized Ansible for configuration management and automated provisioning across client server environments, reducing manual setup time and enforcing consistent baseline configurations.


IT Systems Specialist

January 2021 - June 2022

Zystek Solutions

  • Managed network and system environments for SMB clients, delivering remote and on-site support, application deployments, and infrastructure maintenance.
  • Developed Power Apps (Canvas and Model-Driven) and Power Automate solutions for client process automation and workflow digitization.
  • Executed SharePoint-to-Dynamics 365 and Dataverse migrations for clients modernizing their data platforms.
  • Coordinated vendor relationships for hardware procurement, software rollouts, and mobile application support for select clients.
  • Provided web support and basic development using JavaScript, HTML, and CSS alongside the development team.


Assistant Manager IT

May 2017 - December 2020

UBL Insurers Limited

  • Led hardware and software support teams across multiple sites; oversaw OS deployments, patch management, DHCP/VLAN administration, and network monitoring for 300+ users.
  • Administered Oracle and MS SQL databases, managing backups, query execution, data integrity, and performance tuning.
  • Maintained VMware vSphere/vCenter environments, handling VM provisioning, snapshots, and performance management for production workloads.
  • Configured and managed ZYXEL IP telephony and IP PABX systems across the organization.
  • Managed software licensing and ensured seamless desktop-to-server interconnectivity across all supported locations.


Assistant Manager, Systems Administration

April 2016 - April 2017

United Bank Limited

  • Administered Active Directory, patch management, and user accounts across the organization’s IT environment.
  • Maintained DR site and test lab, validating server backups and failover readiness to ensure business continuity across environments.
  • Managed software licensing and led hardware/software support teams for multi-site deployments.


IT Executive

December 2014 - February 2016

Augere (Pvt.) Ltd. - Qubee

  • Provided daily application-level support and off-hours issue resolution across all company sites.
  • Managed Oracle and MS SQL databases, including backups, query operations, and data maintenance tasks.
  • Led hardware and software support teams, coordinated vendor relationships, and oversaw scheduled maintenance and repairs.


Network Engineer & Technical Support

November 2013 - December 2014

Interactive Media

  • Delivered network and technical support for clients; managed and maintained client websites through various third-party platforms.
  • Produced multimedia and graphic content using Adobe Photoshop, Adobe Premiere Pro, and other Creative Suite tools for the development team.
  • Advised customers on software and device requirements and performed installations as needed.

Certifications And My Work

I'm proud to share a selection of my work and certifications. Much of what I do day-to-day, such as cloud migrations, Intune and ABM rollouts, AD-to-Entra ID transformations, Docker and Kubernetes deployments, and Exchange administration, is infrastructure-heavy and not always easy to present visually. Below you'll find my Microsoft certifications: MS-102, MS-700, AZ-104, and PL-400, along with samples of my Power Platform work, web development projects, and a Python blockchain application I built as a personal learning project.

  • All
  • Certifications
  • PowerApps
  • Websites
  • Programming

Services

I help businesses modernize infrastructure, streamline operations, and deliver better end-user experiences through practical cloud, automation, and workplace solutions.

Microsoft Power Platform Services

Business automation and custom apps: I design and support Power Apps, Power Automate, Power BI, and related Microsoft 365 solutions to digitize manual workflows, improve visibility, and reduce operational friction.
Ongoing optimization: I also support and enhance existing Power Platform solutions so they stay reliable, secure, and aligned with changing business needs.

Microsoft Azure Management

Azure infrastructure management: I help organizations build, manage, and improve Azure environments including virtual machines, networking, identity integration, Azure Virtual Desktop, and Windows 365.
Cloud delivery support: I can also assist with migration planning, governance, and workload deployments that need secure and maintainable cloud foundations.

Virtualization

VMware and Hyper-V administration: I support virtualized environments covering provisioning, performance tuning, host troubleshooting, snapshots, and operational maintenance.
Continuity and resilience: I can also help align virtualization environments with backup, recovery, and business continuity requirements.

Managed IT Services

Infrastructure and endpoint operations: I support servers, cloud platforms, endpoint fleets, collaboration tooling, and day-to-day IT operations for teams that need dependable technical ownership.
Project delivery: I also help scope, coordinate, and execute IT initiatives from discovery through implementation and handoff.

Development

Web and solution development: I build responsive websites, internal tools, and business-facing solutions that balance usability with practical maintenance.
Maintenance and improvement: I can continue supporting those solutions with updates, fixes, design enhancements, and security-minded upkeep.

Exchange and Active Directory

Identity and access administration: I help businesses configure and manage Active Directory, hybrid identity, Entra ID, security policies, and the user lifecycle.
Messaging and collaboration: I also support Exchange environments, mailbox migrations, distribution groups, Teams integrations, and modern Microsoft 365 administration.

Contact

If you're planning a migration, modern workplace rollout, automation project, or need reliable IT delivery support, I'd be glad to connect.

Location:

Calgary, Alberta

Call:

+1 (825)-816-2005

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